Home > Terms & Conditions

Terms & Conditions

All pricing is in U.S. dollars


Payment Terms:
To assure prompt service, we require prepayment. We accept Visa, MC, Amex, Discover, PayPal and Google Checkout


Order processing:
Lead Time: 2-3 weeks for in stock product. 6-10 weeks for special orders depending on product, quantity & shipping. Please call to inquire about product availability. Any “special deadlines” must be clearly requested on the purchase order. Promocenter Intl. will determine if there is sufficient production and shipping lead-time to meet this deadline & inform the customer accordingly. Extra charges will apply for rush orders.


All orders should be supplied with camera-ready art.

1. Quality camera-ready art supplied by client should be in Adobe Illustrator 10 or less, Macromedia Freehand MX (11) or less, Corel Draw 11 or less. Save all files as vectorized image and convert the fonts to outline at 100% imprint size. (NOTE: .jpg, .gif, .doc, .ppt, .dat, etc, ARE NOT ACCEPTABLE.)
2. Specify your pantone colours and convert the document (text) fonts to draw.
STEPS TO FOLLOW: Highlight the text to be converted and short-cut according to your software or platform. Shortcut keyboard Mac (Illustrator: command-shift-O, Freehand: command-shift-P, Corel Draw: command-shift-Q). Shortcut keyboard PC (Illustrator: control-shift-O, Freehand: control-shift-P, Corel Draw: control-shift-Q). Otherwise, additional artwork modification of $40.00 / hr will apply.

3. Promocenter Intl. will email customers a paper proof for all orders (including repeats)prior to production. As soon as customer replies approving artwork, the order will go into production. The customer bears full responsibility for any misprint based on this signed proof provided to Promocenter Intl.


Shipping is not included unless otherwise specified. All orders shipped via Promocenter Intl's courier service, unless a specific courier service is requested by the client.


Promocenter Intl. cannot accept returns of personalized merchandise, unless customer has received written authorization by Promocenter Intl.


Trademarks, Copyrights & Registration Marks:
All logos and other registered graphic designs and/or registered names indicated in any of our paraphernalia appear only to illustrate our capability to custom decorate our products. No claim is made that the imprints are readily available to any purchaser without the express permission of the owners of the copyrighted or trademarked art or copy. Promocenter Intl. presumes in good faith that our customers have obtained permission to use all graphic designs and related materials on Promocenter Intl. products. Promocenter Intl. bears no responsibility for any infringements caused by our customers.


If you find any defect with our products or printing, please submit notification of the defect in writing to our office within 3 working days of receipt of merchandise. We will review the order within 3 working days from receipt of the notification, and inform you of our decision to make the appropriate indemnification.


Specials cannot be combined.


Occasional over and under runs are inevitable. As such, 10% over or under constitutes a complete order and will be billed accordingly.

Follow us on Facebook Follow us on Twitter Google+ Blog E-mail
Why Promocenter